Assertiveness Training

Course Description:

This full-day training program is highly interactive with role-playing, exercises, and discussion to assist you in learning ways to assert yourself in positive ways. The skills that you learn and practice can be applied immediately in the workplace.

Key objectives:

  • Understand assertiveness
  • Learn the differences between assertive behavior and less desirable behaviors
    such as passive behavior, aggressive behavior and passive-aggressive behavior
  • Recognize Non-verbal behaviors
  • Identify Beliefs/belief barriers
  • Learn ways to handle emotions, stress and social barriers
  • Develop ways to use assertiveness behavior
  • Learn to say “no”
  • Recognize how to make requests without controlling others