Coaching Skills: Supporting Employee Development

Course Description:

This training program is intended for any manager, trainer, or supervisor who is responsible for initially teaching skills to a group of employees and then providing ongoing coaching and support. The focus of this workshop is on "soft" skills, such as interviewing, customer service, selling, making presentations, supervising, telephone reception, and patient care. Much of it can also be applied to the coaching of "hard" skills, such as computer applications.

Coaching skill development encompasses several competencies: how to teach skills, conduct skill practice, coach on-the-job performance, and adjust to the learning style of trainees. Each of these competencies will be addressed in this program. This training program works best with participants who share similar roles and teach similar skills. With some modifications, however, it can serve a more heterogeneous group.