Conflict Management

Course Description:

In many organizations today, the focus is on results: finding better solutions faster. To optimize performance, we must be able to effectively resolve issues, settle differences, and implement solutions on every level. This full day course helps people discover how the ways they handle conflict – their conflict styles-affect performance.

We all use a range of conflict styles based on our skills and on the demands of the situation at hand. By understanding and expanding these styles, we can improve the way we accomplish goals individually and within work groups.

Participants are introduced to five basic conflict-handling modes, or styles. They learn how and when each mode is typically most appropriate and gain eye-opening insight into how overusing or underusing anyone mode can create unwanted situations for themselves and for the people around them.

The goal of this workshop is to bring participants to the awareness that relationships with friends, family and co-workers merit the investment in time and energy required for disagreements to be resolved in such a way that both parties feel like winners.