Managing a Diverse Workforce: How to Make it Work

Course Description:

Knowing how to manage a diverse workforce is no longer optional; it is a necessity. Those organizations that recognize the value of a diverse workforce and implement ways to manage it effectively have realized significant benefits, including increased productivity, reduced turnover and absenteeism, increased revenues, and the development of products and services that better meet the needs of today's consumers.

This program is designed for managers and supervisors in organizations of any size and any racial or ethnic mix. Participants will develop a personal understanding of diversity issues and will learn critical skills required to effectively manage and motivate a diverse workforce.

The design encourages participants to analyze their own experiences and those of their organizations and work groups. The program concludes with the development of a vision for diversity and action plans for the improvement of management practices and policies.

Key objectives:

  • Develop an appreciation for their heritage and for that of others from diverse backgrounds
  • Learn how the workforce is becoming increasingly diverse
  • Determine and utilize management practices that ensure respect for and fair treatment of all employees
  • Develop strategies to manage a diverse workforce that maximize the contributions of all employees.