Process Improvement

Course Description:

Process improvement involves rethinking and redesigning a business system to achieve improvements in the areas of cost, time, quality, and speed. All too often, however, teams set out with noble improvement objectives only to have their design plans meet with corporate resistance. Why?

Three important factors contribute to process improvement failures:
1. Lack of tools;
2. Lack of "buy-in" from affected groups; and
3. Lack of a simple, visual way to present findings and recommendations.

This one day program addresses each of these troublesome issues and provides solutions. This program is ideal for newly formed or ongoing teams charged with the responsibility of designing more effective and efficient business processes.

Key objectives:

  • Learn and practice the techniques of process mapping for current and future processes
  • Gain confidence in the application of process analysis and process-mapping techniques
  • Apply basic principles of process redesign to develop principles based on the participants’ experiences
  • Receive feedback via checklists on the application of process redesign principles and tools